Home > Contacts Contacts Who may address the institution and how? The Institution of Human Rights Ombudsman of BiH may be addressed by each natural person or legal entity that has legitimate interests, regardless of citizenship, race, gender, religious affiliation or ethnic origin. Complaint filed with the Institution shall not cause any criminal, disciplinary or any other sanctions in disfavor of complainant. Complaint is filed in writings, by mail, fax, e-mail or through personal contact. Complaint should contain brief description of events, facts or decisions that led to filing of complaint. Complaint must be signed by complainant or authorized proxy. Provision of copies of complaint supporting documentation together with the complaint is desirable, if such documentation exists. The Institution may refuse to review anonymous complaints for which it considers that they are malicious, ill-founded, those in which there is not actual complaint, those that would make damage to third parties or those that are filed more than 12 months following event, facts or decision subject to complaint Our Locations Banja LukaSeat of the InstitutionAkademika Jovana Surutke br.13 78000 Banja Luka,Bosna i HercegovinaTel/Fax: +387 51 303 992bl.ombudsmen@ombudsmen.gov.ba SarajevoRegional Office Dubrovačka br.671000 Sarajevo,Bosna i HercegovinaTel: +387 33 666 006Fax: +387 33 666 007sa.ombudsmen@ombudsmen.gov.ba MostarRegional OfficeKneza Višeslava b.b.88000 Mostar,Bosna i HercegovinaTel:+387 36 334 248Fax:+387 36 334 249mo.ombudsmen@ombudsmen.gov.ba BrčkoRegional OfficeTrg mladih br.8/176100 Brčko,Bosna i HercegovinaTel/Fax: +387 49 217 347br.ombudsmen@ombudsmen.gov.ba LivnoField OfficeGabrijela Jurkića bb80100 Livno,Bosna i HercegovinaTel:+387 34 201 911Fax:+387 34 203 237li.ombudsmen@ombudsmen.gov.ba Latest publications Special report regarding the prevention of the risk of statelessness in Bosnia and Herzegovina, November 2024Special report on the situation in detention facilities in certain police administrations in Bosnia and Herzegovina, March 2024Follow-Up Report on the situation in care institutions for persons with intellectual and mental disabilities in Bosnia and Herzegovina, April 2024Analysis of the implementation of the recommendations of the Ombudsman for Human Rights of Bosnia and Herzegovina, April 2024