Home > Offices > Seat of the Institution Banja Luka Seat of the Institution Banja Luka BiH Ombudsman Annual Meeting in Čapljina - Central office Banja Luka The Seat coordinates functioning of Ombudsmen Institution in entire territory, of Bosnia and Herzegovina, cooperates with the bodies of legislative, executive and judicial powers and international organizations, institutions and bodies, provides professional aid and ensures coordinated actions between regional and field offices, submits annual reports on human rights and freedoms situation, performs financial and material businesses, cadres, general and other businesses of the Institution that are not preformed in regional offices. Seat also as any other office receives and registers citizen’s complaints alleging human rights and freedoms violations protected by the Ombudsmen. Here we also receive the citizens who address us for provision of aid in protection of rights and freedoms. Postal Address: Akademika Jovana Surutke br.13 78000 Banja Luka Bosna i Hercegovina Tel/Fax: +387 51 303 992 e-mail: bl.ombudsmen@ombudsmen.gov.ba Working hours for citizens appointments from 08.30am until 2.30pm. Useful Links Office Days of the BiH Ombudsman Covid-19 and the human rights effect LYRA On-Line Platform for reporting discrimination Freedom of Access to Information Cooperation with NGO Marrakech Declaration, 12th October 2018 Operational Strategy of the Institution of Human rights Ombudsman of Bosnia and Herzegovina for the Period 2016. – 2021. Medium-Term Plan 2021-2023 Annual Financial Report for 2020 Annual Financial Report for 2019 Annual Financial Report for 2018 Annual Financial Report for 2017 Annual Financial Report for 2016 Annual Financial Report for 2015 Ombudsman Manual for handling discrimination cases Guidelines for filling in the complaints in the area of discrimination Application before European Court of Human Rights - Instruction The life of an application before the European Court of Human Rights News Archive We are protecting rights of natural persons and legal entities in accordance with the Constitution of BiH and international human rights instruments...Ombudsmen of BiH Ombudsman's ActivitiesOmbudsmenka dr. Jasminka Džumhur razgovarala sa studentom Fakulteta za političke nauke SSST-uOmbudsmenka dr. Jasminka Džumhur održala predavanje na Pravnom fakultetu u Zenici Ombudsmenka dr. Jasminka Džumhur posjetila Centar za smještaj migranata ''Ušivak''Ombudsmen prof.dr. Ljubinko Mitrović učesnik Kopaoničke škole prirodnog pravaOmbudsman dr. Jasminka Džumhur at the session of the Committee on Economic and Financial Policy of the House of Representatives of the FBiH ParliamentOmbudsman dr. Jasminka Džumhur held a meeting with a representative of the Council of Europe Office in SarajevoActivities Archive Latest publications Special Report on Hate Speech in Bosnia and Herzegovina, July 2021Special report on the state of realization of the child's right to child allowance in Bosnia and Herzegovina, July 2021Special Report on the Efficiency of Legal Solutions on Vocational Rehabilitation and Employment of Persons with Disabilities in Bosnia and Herzegovina, May 2021Annex to the Report to the UN Committee on Economic, Social and Cultural Rights (CESCR), August 2021