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Seat of the Institution Banja Luka

The Seat coordinates functioning of Ombudsmen Institution in entire territory, of Bosnia and Herzegovina, cooperates with the bodies of legislative, executive and judicial powers and international organizations, institutions and bodies, provides professional aid and ensures coordinated actions between regional and field offices, submits annual reports on human rights and freedoms situation, performs financial and material businesses, cadres, general and other businesses of the Institution that are not preformed in regional offices.

Seat also as any other office receives and registers citizen’s complaints alleging human rights and freedoms violations protected by the Ombudsmen. Here we also receive the citizens who address us for provision of aid in protection of rights and freedoms.


Postal Address:
Akademika Jovana Surutke 13
78000 Banja Luka
Bosna i Hercegovina

Tel/Fax: +387 51 303 992
e-mail: bl.ombudsmen@ombudsmen.gov.ba

Working hours for citizens appointments from 08.30am until 2.30pm.

Useful Links

• Cooperation with NGO
• Agreements of the Ombudsperson Institution of BiH with other ombudsman institutions
• Freedom of Access to Information
• ​Marrakech Declaration, 12th October 2018
• Operational Strategy of the Institution of Human rights Ombudsman of Bosnia and Herzegovina for the Period 2023 – 2028
• Medium-Term Plan 2027-2029
• Medium-Term Plan 2026-2028
• Ombudsman Manual for handling discrimination cases
• Guidelines for filling in the complaints in the area of discrimination
• Application before European Court of Human Rights - Instruction
• The life of an application before the European Court of Human Rights
• News Archive

We are protecting rights of natural persons and legal entities in accordance with the Constitution of BiH and international human rights instruments...
Ombudsmen of BiH

Ombudsman's Activities

Ombudsmen dr. Nevenko Vranješ na svečanoj manifestaciji u zajedničkoj organizaciji Vlada Republike Srpske i Srbije

Ombudsmenke dr. Jasminka Džumhur i Nives Jukić održale sastanak sa predstavnicima Predsjedavajućeg OSCE-a za borbu protiv netolerancije i diskriminacije

Ombudsmeni dr. Nevenko Vranješ i dr. Jasminka Džumhur na konferenciji “Rasizam, vjera i uvjerenje: izazovi i prilike“

Sastanak ombudsmenke Nives Jukić s ombudsmenom za zaštitu potrošača u BiH

Ombudsmeni dr. Nevenko Vranješ i dr. Jasminka Džumhur učestvuju na Forumu u Istanbulu

Ombudsmenka dr. Jasminka Džumhur na sastanku u organizaciji Kantonalne uprave za inspekcijske poslove

Activities Archive